5. Possess a book of complaints
All local accommodation establishments must have a complaint book (duly announced) and provide it whenever the user asks for it, says article 20 of Law 62/2018, of August 22. The holder of the holding must maintain, for a period of at least three years, an organized archive of the complaint books. The book costs 19.76 euros and can be purchased online, through the website of the National Press – Casa da Moeda or in the physical stores.
6. Have an information book in several languages
In the local accommodation, an information book with instructions on the operation of the establishment and its internal rules of use (collection and selection of municipal waste, household appliances, noise and care to avoid disruptive tranquility and the rest of the neighbors to the neighborhood. In addition, this document must contain the telephone contact of the person in charge of the operation of the establishment.
The information book must be made available in Portuguese and English and in at least two other foreign languages.
7. Hire compulsory civil liability insurance
Those who explore a local accommodation are jointly and severally liable with the guests for damages caused by them in the building where the unit is installed. Therefore, the law requires the contracting of a multi-risk insurance of civil liability that covers risks of fire and property damage and non-property damage caused to guests and third parties, arising from the activity of providing accommodation services. If there is no valid insurance, registration is canceled.
8. Communicate the entry and exit of foreigners to the SEF
If you intend to open a local accommodation, you must register with the SEF (Foreigners and Borders Services) and communicate the entry and exit of all guests with non-Portuguese nationality (article 14 of Law no. 23/2007). To do this, you must complete the accommodation bulletin within three working days of the date of entry. It is also obligatory to communicate the exit of the same, within a maximum of three working days. Learn more about this procedure here.
9. Understanding tax obligations
Exploring local accommodation involves some tax obligations, such as: